You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. Products must be unworn, unwashed, unused and in original condition, with all tags or labels still attached.
This 30-day return period does not apply to tailor-made customer orders, underwear (including thermals and swimwear) or socks, water bottles, food products, vitamins and health products or gift cards.
We require proof of purchase for any return or exchange.
If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. You can visit us in-store or contact our Customer Care Team via webchat to discuss your options. Please provide your proof of purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.
You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.
You can return or exchange in-store including for online purchases (except for Online Only products) at any rebel store. Postal returns are available for online purchases but not exchanges. A shipping fee may apply to returns including postal returns and the return of bulky items. Check our Store Locator for all store locations and trading hours.
Contact your local store before returning any bulky products, such as treadmills, exercise bikes and home gyms, so that we can assess whether an on-site inspection is appropriate.
Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value.
We may reverse rebel active credits that have been allocated to you in relation to a refunded product. Delivery charges (such as any installation fees) and shipping fees for change of mind refunds are non-refundable.
This policy was updated on 19th July 2023 and applies to any purchase made after 19th July 2023.
In the event you receive an item that differs from what you have ordered, please contact our Customer Care Centre. We can advise the quickest way to find a solution.
You may return online purchases to your nearest rebel store. Please take the tax invoice you received via email.
Check the Store Locator for store details and their trading hours.
This does not apply to Online Only products, which need to be returned via post. See more information about Online Only FAQ.
If your item is under 17kg and 105cm in length
rebel has teamed up with Australia Post to offer you free returns for parcels under 17kg and 105cm within Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.
It's never been easier to make a return. It's free of charge and includes tracking.
If your item was purchased in the last 30 days, please use the relevant link for your state to return via post. If it is outside the timeframe, please visit your local store or contact the Customer Care Centre via webchat or email.
There are 3 options for returning your item via the post. Choose the option that suits you best. Return via the Post Office, a street post box, or a parcel locker.
To return your order that is under 17kg and 105cm long, simply:
Post Box: Return parcels under 7kg and 35cm long can be dropped into a regular street post box. Simply follow the above process and drop it in your nearest post box.
Parcel Lockers: Return parcels under 16kg and 50cm long can fit in one of the 600 Australia Post parcel lockers open 24/7. Follow the above steps and scan your return label when depositing the return.
Please follow the links depending on your state.
If your item is over 17kg or 105cm long
For parcels over 17kg or 105cm that were ordered online, please contact the Customer Care Centre to arrange a courier pickup. You can contact us via webchat or email.
To complete your return online, you will need to provide the following details:
For safety reasons, please contact your nearest local rebel store before returning any bulky products. We may be able to organise a supplier’s technician to inspect the products at your site. This may include treadmills, exercise bikes and home gyms.
All products that are Online Only must be returned via Australia Post. Some online only product is shipped directly from our suppliers.
We cannot accept in-store returns.
See more information about Online Only FAQ.
Your refund will be processed as soon as the returned product is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to two weeks. Once the return has been approved, it takes one to two days for the refund to be made by rebel to your financial institution (for example your credit card provider).
Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value. Shipping fees may apply to the return of bulky items.
We may reverse rebel active credits that have been allocated to you in relation to a refunded product.
Delivery fees and charges for change of mind refunds are non-refundable.
Item(s) purchased instore must be returned to a rebel store and cannot be returned online. This includes products that carry a manufacturer’s warranty.
Any instore purchases can be returned for an exchange or refund to any rebel storefront desk. Please visit our Store Locator for your nearest store.
Refunds will be processed via the original payment method. If you paid via debit or credit card, please ensure you have your card with you.
If you don't have a receipt, we ask for and prefer to sight and record photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a bank statement or similar. This can help us establish the purchase price and allow us to process your return.
If you cannot provide satisfactory proof of purchase, rebel may, at its discretion, provide you with an exchange or a rebel Gift Card to the current value of the item, or the value that applied at the time of sale if substantiated.