rebel Active Loyalty Terms & Conditions
rebel Active is the loyalty program we offer to reward you when you purchase products from rebel. These Terms & Conditions set out the conditions on which we offer rebel Active and they apply to each rebel Active member (or you) in Australia.
If you join rebel Active, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.
When we refer to rebel (or we), we mean Rebel Sport Limited ACN 003 283 823.
These Terms & Conditions are governed by the laws in force in Queensland.
1. Becoming a rebel Active member
1.1 You can apply to be a rebel Active member if you are an individual and at least 18 years old. Corporations, businesses and employees of rebel are not eligible to be members.
1.2 To be a member you must provide us with a unique email address and unique mobile number. You must tell us as soon as possible if these details change. rebel is not responsible for any loss of rebel Active loyalty benefits arising from
you not notifying us of any change in your email address or mobile number.
1.3 We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We
may request that a member provide personal identification to verify their identity.
1.4 We have the right to refuse you membership for any reason.
2. Benefits of joining rebel Active
2.1 As a member you get access to various benefits including:
| Benefit | Description |
|---|---|
| E-Receipts stored on your account & Receipt Free Warranties | When you provide your registered account details, we will keep a record of those purchases for a minimum of five years on your account. This means that:
|
| Member pricing | You will have access to discounted pricing on relevant products. |
| Points | You can earn points for amounts spent on eligible transactions and redeem these points for rewards. See 3 for more information on how you can earn and redeem points and our FAQs for information about how points are calculated. |
| Member Communications | You will receive exclusive communications including about discounts, promotions and other special offers. See 4 for more information on the communications rebel will send you. |
| Other rewards & benefits | You may also be eligible for other benefits from time to time like special discounts, gifts or experiences. From time to time, rebel may also offer other rewards, such as credit, as part of its promotional activities. See below for more details about credit. Separate promotional terms and conditions will apply to the use of credit, as advised at the time of the promotion, and may include specific criteria and expiry dates. |
2.2 Credit. Credit is separate to points. The following terms apply to credit, along with any specific terms set out in the promotional terms and conditions which are applicable to credit:
(a) Each credit will have an expiry date applied to it, after which the credit will be removed from your account balance. Expiry dates will be set out in your member account and/or shared via email. The removed credit is not able to be used during rebel transactions.
(b) Multiple credits, each with unique expiry dates, can be applied to your rebel account. The full credit of your rebel account is the sum of all current (non-expired) credits.
(c) You can review your credit balance at any time by simply logging into your rebel account on the rebel website or asking a rebel team member in-store.
(d) Credit is not redeemable for cash or able to be exchanged for points. Credit cannot be used to purchase gift cards, purchase charitable products or make layby payments.
(e) The rebel Returns Policy will apply in relation to the return of products purchased using credit.
(f) Products can be purchased completely by just using credit (if you have sufficient credit balance in your account), however should you wish to return (in accordance with the rebel Returns Policy) any product purchased wholly via the redemption of credit, then you will simply have the credit refunded into your account. No cash will be refunded by rebel.
(g) If a product is being returned after a purchase which was paid for by a combination of cash and credit, then you will receive the refund in the same combination and proportion. For example, if you bought a pair of shoes using AUD$25 cash and a $25 credit, the refund would be issued as AUD$25 cash and a $25 credit back into your account.
2.3 All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email
3. How do points work?
3.1 You can earn points for actual dollars spent on eligible transactions. Eligible transactions are instore and online purchases of merchandise sold by rebel, but do not include purchases of gift cards, services, donations, purchases via direct debit and other transactions we advise are ineligible for earning points in our FAQs. You will not earn points for purchases made using points, credits or other promotional rewards, or for amounts spent on shipping costs or fees.
3.2 For purchases made in store, you can earn points by providing your digital membership card or the mobile number associated with your registered account at the checkout. For purchases made online, you can earn points by logging into your registered account before placing an order. We may also allocate points to you if you checkout as a ‘guest' using details which match your registered account with us (i.e. your registered email address). In this case, we may link the eligible transaction with your registered account.
3.3 Our FAQs contain all the detail you need to know about what points are worth, and how many points you earn for dollars spent.
3.4 At its sole discretion, and on notice to you, rebel may update your points balance with additional points as a result of incentives and/or promotional activities.
3.5 Unless there is a system error or other interruption, we aim to allocate your earned points to your points balance:
(a) for in-store purchases: within 72 hours of the transaction; and
(b) for online purchases: within 72 hours of rebel confirming in writing that all products in an online order have been shipped.
3.6 If you receive a refund for any part of an eligible transaction, we may reverse credits and/or points that have been used by, or allocated to, you in relation to a refunded product.
3.7 Points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent.
3.8 After we allocate points to your points balance, you can redeem points
(a) as a discount off your next purchase at rebel (although you can't use points to purchase gift cards or special orders, on laybuys or for donations); or
(b) for another reward or benefit that we notify you of from time to time.
3.9 Points expire if you do not redeem them by 10am (AEST) on the expiry date shown in the My Rewards section of your account (which is approximately 6 months after the date we allocate them to your points balance). We will notify you at the email address and/or mobile number linked to your rebel Active loyalty account between approximately 30 days and 7 days before your points are due to expire.
3.10 Points are not transferrable and cannot be shared with anyone else.
3.11 We may deduct from your points balance any points:
(a) credited to your account balance as a result of an error;
(b) relating to a transaction that has been cancelled, reversed or refunded; or
(c) relating to any suspected fraudulent activity.
We will notify you of any such deductions.
3.12 You can check your points balance at any time by following the instructions in our FAQs.
4. How do Member Communications work?
4.1 Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
4.2 You agree that you can opt out of receiving different types of Member Communications by following the instructions below:
| Type of Member Communication | How to unsubscribe |
|---|---|
| Marketing emails | Clicking the unsubscribe link in the footer of those emails |
| Customer experience survey emails | Clicking the unsubscribe link in the footer of those emails |
| Product review emails | Clicking the unsubscribe link in the footer of those emails |
| SMS | Text “STOP” as per the instructions in an SMS communication we send to you |
4.3 You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey and feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.
4.4 You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming points have been allocated to your balance, advising you that you have points expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to rebel's terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
4.5 We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.
5. Terminating your rebel Active membership or the rebel Active program
5.1 You can terminate your membership at any time by following the instructions in our FAQs.
5.2 We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
5.3 We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.
5.4 We can also terminate the rebel Active program at any time.
5.5 Although we try to give you reasonable notice if we intend to terminate your membership or the rebel Active program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).
5.6 After your membership or the rebel Active program is terminated:
(a) you will be unable to access any of the rebel Active program benefits;
(b) your points balance will be erased; and
(c) we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.
6. Suspending your membership or the rebel Active program
6.1 Sometimes we may have to suspend your membership, parts or all of the rebel Active program.
6.2 Although we try to give you reasonable notice if we intend to suspend your membership or the rebel Active program, sometimes this may not be possible (e.g. if we encounter an unexpected tech interruption).
6.3 If we suspend your membership (for example, because we notice suspicious behaviour with your membership card or on your account), you will be unable to access any benefits or features of the rebel Active program during this period. If we suspend part or all of the rebel Active program (for example, because we are conducting security maintenance, or experiencing supply issues) you will be unable to access any or all parts of the rebel Active program that have been suspended during this period. After the suspension period, you will be able to access your membership in the same manner as before the suspension.
7. Will these Terms and Conditions change?
7.1 We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
7.2 The latest version of these Terms and Conditions will always be available on the rebel website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
7.3 If you don't agree with the change, you can terminate your membership by following the instructions in our FAQs.You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.
8. Disputes and liability
If you have any concerns or complaints about the rebel Active program (e.g. if you think your points balance is incorrect), you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.
9. General
9.1 Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.
Got a question about rebel Active?
Here are some of the more common questions answered:
All Australian rebel stores participate in the program, including our online store rebelsport.com.
No. It's free to join and participate in the rebel Active program.
No. We do not allow joint accounts, and you cannot share your membership with other individuals (including your family or members of your household).
You can join in store at the register, or online.
While you don't need a membership card to earn points, you'll receive a digital membership card in your welcome email.
We no longer produce and send out physical membership cards.
To shop online, ensure you are logged in to your rebel Active account when you are placing your order.
To shop in store, provide the team member serving you with your mobile number or email address that is connected to your rebel Active
account. They can also scan your digital membership card.
If the message says your email is already in use:
An account already exists with this email address. Please follow the ‘forgot password' URL to retrieve your password.
If the link in the email is not working:
You may have security enabled via your email software. Please review this, or contact our Customer Care Centre by calling 1300 654 502 or via email at customercarecentre@rebelsport.com.au.
Member offers that are available to all members will be marked with “member” in store and online at rebelsport.com. We may also notify you of these offers via email and/or SMS.
Our
exclusive member offers (e.g. points boost offers) are only accessible to members we can email. Therefore, you must be opted in with a valid email address to receive them. You can check your opt-in status and contact details by logging into
your profile settings at rebelsport.com/account/profile.
When purchasing as a member, points can be earned on merchandise sold by rebel but excludes purchases of gift cards, services, donations, or purchases via direct debit.
You will not earn points for purchases made using points, credits
or other promotional rewards, or on shipping cost and fees.
You will earn 1 loyalty point per AUD $1 spent at a rebel store or online at rebelsport.com on all eligible purchases.
Every loyalty point is worth AUD 5c towards eligible purchases at a rebel store or online at rebelsport.com. For example, every 100 loyalty points is worth AUD $5.
Credit is a dollar amount that may be loaded to your rebel Active membership and is available to use at all rebel stores including our online store rebelsport.com.
We may offer you credit as part of
promotional offers or campaigns. Separate terms and conditions will apply to each promotional offer or campaign and will set out any restrictions relating to your credit.
For in store purchases, we aim to allocate your points or credit within 24 hours after you shop.
For online purchases, we aim to allocate your points or credit within 24 hours of your entire order being shipped. For example, if you
ordered two items but only one item has been shipped, your points or credit will not be allocated until within 24 hours of the second item being shipped.
To redeem your points or credit online, log in to your rebel Active account. If you have points or credit available, they will show during checkout on the Payment page. You must select ‘apply rewards' to use any available points or credit
as part of payment towards your order.
To redeem in store, provide the team member with the mobile number, email address or digital membership card linked to your rebel Active membership account. Let them know you wish to redeem any
available points and credit.
Your points or credit will remain unused on your rebel Active account until they expire or are otherwise redeemed or deducted.
You can redeem your points or credit as a discount on your next eligible purchase at rebel. Points or credit can be redeemed on shipping cost and fees. Points or credit cannot be redeemed on purchases of gift cards or, special orders, on laybuys or for donations.
Yes. You can redeem both points and credit in the same eligible purchase.
No. You can redeem your points at any balance - there is no minimum threshold. For example, you can redeem 51 points or 1000 points on your next eligible transaction.
The same rule applies to credit.
No. Providing it's an eligible purchase, you can redeem your points on any purchase amount. For example, you can redeem 50 points (worth AUD $2.50) on a purchase valued at AUD $2.50.
The same rule applies to credit.
No. While you can choose whether or not to redeem, if you choose to redeem, you cannot choose how much of your available balance to redeem.
If your points or credit balance exceeds the cost of your purchase, the remaining balance will
be available on your rebel Active account until it expires or is otherwise redeemed. For example, if you have 900 points (worth AUD $45) and redeem on a purchase of AUD $40, then AUD $5 would remain on your account until it expires or is
redeemed.
You can check on your points balance at any time by:
- Going online to rebelsport.com/rebel-active and logging in to your rebel Active account
- Asking our staff in store
- Contacting our Customer Care Centre at rebelsport.com/contactus
Yes.
Your points will expire at 10am (AEST) on the date shown in the My Rewards section of your account (which is approximately 6 months after the date we allocate them to your points balance). We will send you a reminder via email and/ or SMS before your points are due to expire. Separate terms and conditions will apply to each credit loaded to your account and will set out the expiry of your credit.
You can view expiries in the My Rewards section of your account by logging in at rebelsport.com/rebel-active
If you are seeking to apply a promo code to your order, you will need to enter it at checkout on the Payment page, then select ‘apply' to get the discount.
If the promo code is only available to members, you will need to be logged in to
your rebel Active account before applying.
Yes, in some circumstances. You can opt-out of certain member communications by following the instructions set out in the rebel Active Terms and Conditions.
Yes. You can terminate your rebel Active membership by either:
- Calling our Customer Care Centre (1300 654 502)
- Emailing us at customercarecentre@rebelsport.com.au
- Contacting our Customer Care Centre at rebelsport.com/contactus
We may terminate your rebel Active membership if you are inactive for five or more years (e.g. if you have not logged into our account, made a purchase or return, or interacted with our emails in more than five years).
We have set out some further important information about the rebel Active membership program in our rebel Active Terms and Conditions. You can also find further information about how we handle your personal information in our Privacy Policy. We encourage you to read each of these policies before engaging in the program.
- Calling our Customer Care Centre (1300 654 502) between 7:00am and 5:00pm (AEDT) on weekdays or between 8:00am and 4:00pm (AEDT) on weekends.
- Emailing us at customercarecentre@rebelsport.com.au
- Contacting our Customer Care Centre at rebelsport.com/contactus
From time to time, rebel may also offer additional rewards, in the form of Bonus Points such as ‘2x points' or Bonus Credit such as ‘Spend $100 get $20 credit', as part of its promotional activities. Separate promotional terms and conditions will apply to the use of a Bonus Offer. You can review all available Bonus Offers by logging in to your rebel Active account at rebelsport.com/rebel-active. Remember, you must activate your Bonus Offer before you shop in store or online!
Sign into your rebel Active account at rebelsport.com/rebel-active to see what Bonus Offer is available to you. You can click to activate as many Bonus Offers as you like. If you have chosen to receive email and SMS promotions, you may also receive and activate your Bonus Offer through email or SMS by following the simple prompts. Remember, you must activate your Bonus Offer before you shop in store or online!
We ask members to activate their Bonus Offers to help us understand which Bonus Offers appeal to our members.
Not all members receive the same Bonus Offer. We are constantly trialling new Bonus Offers and will do our best to offer you with relevant Bonus Offers.
You can review any available Bonus Offers on your My Account page at rebelsport.com/account.
For in store purchases, we aim to allocate your Bonus Points or Credit within 24 hours after you shop in store or online.
For online purchases, we aim to allocate your Bonus Points or Credit within 24 hours of your entire order being shipped. For example, if you ordered two items but only one item has been shipped, your Bonus Points or Credit will not be allocated until within 24 hours of the second item being shipped.
If you activated a Bonus Offer in your My Account before shopping and didn't receive your Bonus Points or Credit, contact our Customer Care Centre by:
- • calling our Customer Care Centre 1300 654 502 between 7:00am and 5:00pm (AEST) on weekdays or between 8:00am and 4:00pm (AEST) on weekends.
- • emailing us at customercarecentre@rebelsport.com.au
- • contacting our Customer Care Centre at rebelsport.com/contactus
In all Australian rebel stores, including our online store rebelsport.com.