When we refer to rebel (or we), we mean Rebel Sport Limited ACN 003 283 823.
These Terms & Conditions are governed by the laws in force in Queensland.
1. Becoming a rebel Active member
1.1 You can apply to be a rebel Active member if you are an individual and at least 18 years old. Corporations, businesses and employees of rebel are not eligible to be members.
1.2 To be a member you must provide us with a unique email address and unique mobile number. You must tell us as soon as possible if these details change. rebel is not responsible for any loss of rebel Active loyalty benefits arising from you not notifying us of any change in your email address or mobile number.
1.3 We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.
1.4 We have the right to refuse you membership for any reason.
2. Benefits of joining rebel Active
2.1 As a member you get access to various benefits including:
|E-Receipts stored on your account & Receipt Free Warranties||When you provide your registered account details, we will keep a record of those purchases for a minimum of five years on your account. This means that:
|Member pricing||You will have access to discounted pricing on relevant products.|
|Points||You can earn points for amounts spent on eligible transactions and redeem these points for rewards. See 3 for more information on how you can earn and redeem points and our FAQs for information about how points are calculated.|
|Member Communications||You will receive exclusive communications including about discounts, promotions and other special offers. See 4 for more information on the communications rebel will send you.|
|Other rewards & benefits||You may also be eligible for other benefits from time to time like special discounts, gifts or experiences.
From time to time, rebel may also offer other rewards, such as credit, as part of its promotional activities. See below for more details about credit. Separate promotional terms and conditions will apply to the use of credit, as advised at the time of the promotion, and may include specific criteria and expiry dates.
|Type of Member Communication||How to unsubscribe|
|Marketing emails||Clicking the unsubscribe link in the footer of those emails|
|Customer experience survey emails||Clicking the unsubscribe link in the footer of those emails|
|Product review emails||Clicking the unsubscribe link in the footer of those emails|
|SMS||Text “STOP” as per the instructions in an SMS communication we send to you|
Here are some of the more common questions answered:
All Australian rebel stores participate in the program, including our online store rebelsport.com.
No. It’s free to join and participate in the rebel Active program.
No. We do not allow joint accounts, and you cannot share your membership with other individuals (including your family or members of your household).
You can join in store at the register, or online.
While you don’t need a membership card to earn points, you’ll receive a digital membership card in your welcome email.
We no longer produce and send out physical membership cards.
To shop online, ensure you are logged in to your rebel Active account when you are placing your order.
To shop in store, provide the team member serving you with your mobile number or email address that is connected to your rebel Active account. They can also scan your digital membership card.
If the message says your email is already in use:
An account already exists with this email address. Please follow the ‘forgot password’ URL to retrieve your password.
If the link in the email is not working:
You may have security enabled via your email software. Please review this, or contact our Customer Care Centre by calling 1300 654 502 or via email at firstname.lastname@example.org.
Member offers that are available to all members will be marked with “member” in store and online at rebelsport.com. We may also notify you of these offers via email and/or SMS.
Our exclusive member offers (e.g. points boost offers) are only accessible to members we can email. Therefore, you must be opted in with a valid email address to receive them. You can check your opt-in status and contact details by logging into your profile settings at rebelsport.com/account/profile.
When purchasing as a member, points can be earned on merchandise sold by rebel but excludes purchases of gift cards, services, donations, or purchases via direct debit.
You will not earn points for purchases made using points, credits or other promotional rewards, or on shipping cost and fees.
You will earn 1 loyalty point per AUD $1 spent at a rebel store or online at rebelsport.com on all eligible purchases.
Every loyalty point is worth AUD 5c towards eligible purchases at a rebel store or online at rebelsport.com. For example, every 100 loyalty points is worth AUD $5.
Credit is a dollar amount that may be loaded to your rebel Active membership and is available to use at all rebel stores including our online store rebelsport.com.
We may offer you credit as part of promotional offers or campaigns. Separate terms and conditions will apply to each promotional offer or campaign and will set out any restrictions relating to your credit.
For in store purchases, we aim to allocate your points or credit within 24 hours after you shop.
For online purchases, we aim to allocate your points or credit within 24 hours of your entire order being shipped. For example, if you ordered two items but only one item has been shipped, your points or credit will not be allocated until within 24 hours of the second item being shipped.
To redeem your points or credit online, log in to your rebel Active account. If you have points or credit available, they will show during checkout on the Payment page. You must select ‘apply rewards’ to use any available points or credit as part of payment towards your order.
To redeem in store, provide the team member with the mobile number, email address or digital membership card linked to your rebel Active membership account. Let them know you wish to redeem any available points and credit.
Your points or credit will remain unused on your rebel Active account until they expire or are otherwise redeemed or deducted.
You can redeem your points or credit as a discount on your next eligible purchase at rebel. Points or credit can be redeemed on shipping cost and fees. Points or credit cannot be redeemed on purchases of gift cards or, special orders, on laybuys or for donations.
Yes. You can redeem both points and credit in the same eligible purchase.
No. You can redeem your points at any balance - there is no minimum threshold. For example, you can redeem 51 points or 1000 points on your next eligible transaction.
The same rule applies to credit.
No. Providing it’s an eligible purchase, you can redeem your points on any purchase amount. For example, you can redeem 50 points (worth AUD $2.50) on a purchase valued at AUD $2.50.
The same rule applies to credit.
No. While you can choose whether or not to redeem, if you choose to redeem, you cannot choose how much of your available balance to redeem.
If your points or credit balance exceeds the cost of your purchase, the remaining balance will be available on your rebel Active account until it expires or is otherwise redeemed. For example, if you have 900 points (worth AUD $45) and redeem on a purchase of AUD $40, then AUD $5 would remain on your account until it expires or is redeemed.
You can check on your points balance at any time by:
Your points will expire 6 months after the date we allocate them to you. We will send you a reminder via email and/ or SMS before your points are due to expire.
Separate terms and conditions will apply to each credit loaded to your account and will set out the expiry of your credit.
You can view expiries in the My Rewards section of your account by logging in at rebelsport.com/rebel-active
If you are seeking to apply a promo code to your order, you will need to enter it at checkout on the Payment page, then select ‘apply’ to get the discount.
If the promo code is only available to members, you will need to be logged in to your rebel Active account before applying.
Yes, in some circumstances. You can opt-out of certain member communications by following the instructions set out in the rebel Active Terms and Conditions.
Yes. You can terminate your rebel Active membership by either:
We may terminate your rebel Active membership if you are inactive for five or more years (e.g. if you have not logged into our account, made a purchase or return, or interacted with our emails in more than five years).