Gift Card Terms & Conditions
These Terms and Conditions are current at 16th February 2023.
These terms and conditions are important and we encourage you to read them in their entirety before you place an order for, or use, a Gift Card. We wanted you to be aware of the following specific terms in particular:
- Changes to these terms and conditions: We may change these terms and conditions at any time in limited circumstances, including to add or remove participating retailers or where the Gift Card may be redeemed where those retailers or places cease to support the Gift Card.
- Sharing your data: If you order a personalised eGift Card, we may share your details with our third-party suppliers for the management and fulfillment of your order. Our third-party suppliers may be able to identify you from this information.
1.1 These Gift Card Terms and Conditions apply to both physical gift cards and eGift Cards (“Gift Cards”) issued by Rebel Sport Limited (ACN 003 283 823) (“rebel”, “us”, “our”, or “we”). [These terms and conditions do not apply to any gift cards issued in conjunction with our third-party partners as part of a promotional campaign. Such terms and conditions for promotional campaigns will be available on our third-party partner’s website. Please familiarise yourself with these terms and conditions before you place an order for, or use, a Gift Card
1.2 By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by, and comply with, these terms and conditions.
1.3 Physical gift cards can be purchased in-store or online. eGift Cards can be purchased online only. A Gift Card limit or value per transaction may apply for all online purchases.
1.4 Each Gift Card will have a:
(a) 17-digit card number (or, for Gift Cards issued prior to October 2021, a 19-digit card number) (“Card Number”); and
(b) 4-digit access PIN (“Access Pin”).
1.5 Gift Cards have no expiry date.
2.0. Purchases with your Gift Card
2.1 You may purchase goods from our store or on our website by selecting the goods and taking them to the point of sale operator in our stores or on our website.
(a) For in-store purchases, you will swipe your physical Gift Card or scan the barcode on your eGift Card and enter the Card Number and Access PIN into the pin pad.
(b) For online purchases, instructions will be provided on our website for the Card Number and the Access PIN to be entered to complete the purchase.
2.2 You acknowledge that the Gift Card may not be used:
(a) to pay a store or credit account;
(b) to purchase goods or services that we are not permitted to supply to you by law in the relevant location (for example, there are age restrictions on weapons and volatile substances that vary between jurisdictions);
(c) to purchase goods or services that we are not permitted to supply to you under our company policy in the relevant location (for example, spray paint will not be sold to persons under 18 in certain locations)
2.3 When you make a purchase with a Gift Card, we will reduce the remaining card value (being the portion of the initial value of the Gift Card that remains unspent at any time) by the value of all purchases of goods and services that are processed against the Gift Card.
2.4 Your Gift Card may only be used to make purchases up to the remaining card value. If you wish to make a purchase for an amount that exceeds the remaining card value, you must pay the excess using another payment method.
2.5 Once the remaining card value is completely used, you should destroy your Gift Card. Your Gift Card cannot be reloaded or topped up.
2.6 You can check your card balance and transaction history:
(a) by calling 1300 654 502. You will be required to provide the Card Number and the Access PIN to our call centre operator.
(b) on our website. You will be required to enter both the Card Number and Access PIN on the designated page.
3.0. No cash advances or exchanges
(a) obtain any cash advance with your Gift Card;
(b) redeem your Gift Card for cash; or
(c) exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender or discount.
4.0. Faulty or damaged Gift Cards
We will not replace a Gift Card unless it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of us, our related bodies corporate, or our employees, agents or contractors.
5.0. Your responsibility
5.1 You are responsible for the use and safety of your Gift Card. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
5.2 You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us, our related bodies corporate, or by any of our employees.
6.0. Errors and complaints
6.1 If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 654 502. You will be required to provide the Card Number and the Access PIN to our call centre operator.
6.2 Subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned. Please refer to our Returns Policy for further detail.
7.0. eGift Card personalisation
7.1 If you choose to personalise an eGift Card, you must ensure that any materials that you include on the card (such as photos, images or videos) do not contain:
(a) provocative, sexual, violent or abusive content (including profanity, obscenities, nudity or semi-nudity, firearms or other weapons);
(b) libellous, defamatory, discriminative, prejudicial or other offensive content;
(c) material that could infringe the rights of any third party, including any intellectual property or moral rights;
(d) material that depicts illegal or anti-social behaviour;
(e) nationalistic, political statements or politically motivated messages or symbols; or
(f) material which may breach any laws or relevant standards or codes, or which may otherwise give rise to civil or criminal proceedings.
7.2 We reserve the right to refuse to fulfil your order for a personalised eGift Card, if we determine in our sole discretion and acting reasonably that such personalisation is unacceptable, inappropriate or does not meet the content guidelines set out above. In such circumstances, we will notify you and you will be refunded.
7.3 You understand that the final form of the eGift Card may contain variations in colour, image quality and position from any draft you view online. You acknowledge that the appearance of the final imagery is dependent on the quality of the photos or images submitted by you.
7.4 Our Returns Policy for change of mind does not apply to personalised goods and orders. We will also not refund, exchange or replace an order due to an error made by you.
7.5 You understand that the personalised eGift Card (including your details) will be used and shared with our suppliers for the management and fulfilment of your order. You grant us and our suppliers the right to reproduce, publish or make an adaptation of any materials that you include on the card for the purpose of providing the personalisation service to you.
7.6 You warrant that:
(a) you will not make any claim against us or our suppliers, for any reproduction, publication or adaptation of the materials you have submitted to us in accordance with these terms and conditions; and
(b) you waive all rights of action or other claims you may have now or in the future against us in respect of any such reproduction, publication or adaptation of the materials.
7.7 If the personalised eGift Card infringes the rights of any person, you agree to immediately on request by us pay any losses, costs or expenses that we or our suppliers incur as a result of our possession, printing, modification or other use of the personalised eGift Card in accordance with these terms and conditions.
8.0. Privacy and your personal information
9.0. Changes to these terms and conditions
9.1 To the extent permitted by law, we reserve the right to change any of the terms contained in these terms and conditions at any time to the extent required by the circumstances described below:
(a) to add or remove participating retailers or where the Gift Card may be redeemed where those retailers of places cease to support eh Gift Card;
(b) to add or remove goods or services which may be purchased with the Gift Card where we are required to do so;
(c) for systems, administrative or operational reasons to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
(d) to comply with any mandatory contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
(e) where we, acting reasonably, consider that it will not be to your detriment.
9.2 Such amendments will be effective as soon as they are posted on our website.
9.3 If you consider that you have suffered detriment by any change, we will refund the remaining card value. By continuing to use a Gift Card after these terms and conditions have been amended, you agree to be bound by the changes.
9.4 We encourage you to periodically review these terms and conditions, so you remain informed about the terms that govern the use of your Gift Card.
10.0. Force majeure
To the extent permitted by law, we will not be liable, nor be in default under these terms and conditions, for failure to observe or perform any of our obligations under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented by us. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.
Each of these terms and conditions is separately binding. If the whole or any part of a provision of these terms and conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the terms and conditions has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of these terms and conditions or is contrary to public policy.
12.0. Governing law
These terms and conditions are governed by the laws of Queensland, Australia and are to be construed and enforced in accordance with those laws. Each party submits to the non-exclusive jurisdiction of the Queensland courts.
13.0. Contact us
For more information, contact us on: 1300 654 502 or via our contact form.