Shipping & Delivery
Free Shipping Offer
This offer is subject to:
- shipping post codes are listed below;
- online orders must be over $150 after any sale discounts are applied; and
- only includes product(s) tagged with 'Free Delivery Over $150'.
Post codes included are:
$5 Flat Rate Shipping Offer
This offer is subject to:
- shipping post codes are listed below; and
- online orders must weigh less than three (3) kilograms.
Post codes included are:
Your shipping cost will vary depending on what you purchase and where it needs to be delivered.
We price the delivery based on the size and weight of the order. Typically the larger the item(s) ordered, the more expensive the delivery will be.
Split Deliveries, Multiple consignments.
Occasionally, if your order contains multiple items, it may need to be sourced and supplied by various rebel locations. If this is the case, then your order may arrive in multiple parcels at different times by more than one courier company. No additional shipping costs will be charged.
The majority of our deliveries are made by Australia Post with a delivery time of between 2 to 5 days of placing the order. From time to time we may use an alternate courier company based on the location and or the size of the order. Our couriers deliver week days only. If you feel that you may not receive your order in the time required, you can always select Click & Collect which is a free service offered to our customers.
PO Boxes, Private Parcel Lockers and Australian Armed Forces addresses
Unfortunately we are unable to ship to PO Box addresses, Armed Forces Addresses or Private Parcel Lockers at this time.
At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier freight charges. Bulky items are those with either a high weight or a large cubic volume footprint.
Anything over 5kg in weight or cubic volume will be marked as a bulky item. Bulky items are only available for shipping within Australia. Some islands of Australia and all international destination countries are exempt from bulky items deliveries. All customers will be notified if we are unable to deliver such items due to delivery restrictions.
Reasons for Order Delays
- Incorrect address has been entered against the order.
- Incorrect Credit Card information was entered against the order. Please double check all details at time of order as you will only be charged once your details have been validated by our payment gateway.
- Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
Track My Order
Once your order is dispatched you'll receive an email and SMS from us containing your tracking information. If you do not receive this email or SMS and would like to obtain your tracking information please call our Customer Service on 1300 654 502 or email the team at: firstname.lastname@example.org.
Once you have your courier consignment number, you can track your parcel by clicking here. Please allow 12 hours (after shipping occurs) for your parcel to register the courier consignment number against your order, before attempting to track your parcel.
rebel is currently unable to ship internationally at this time.
Delivery and Installation
An installation service is available from rebelsport.com.au for selected bulky goods products. Some of these products may include:
- Exercise Equipment
- Home Gyms
- Exercise Bikes
- Rowing Machines
During the checkout process for these products you have the option to select "Delivery and Installation". With this option you will be quoted a delivery and installation fee at the checkout.
PLEASE NOTE: Installation is only possible for residents within 200km of any state capital city. All Territories and Tasmania are excluded from installations.
Once you have approved the delivery and installation quote, our Customer Service team will complete your order and you'll be contacted by the installation technician to organise a suitable time for the delivery and installation to be completed. Please allow up to 10 business days for delivery and installation orders.
Installations will only occur on week days and generally during business hours unless otherwise organised with the technician.
Click & Collect Orders
Click & Collect allows you to shop online and collect your order from a selected rebel store, at no extra cost.
Once you add products to your cart, proceed to the checkout and select Click & Collect. Enter your postcode to view a list of available stores and select the store that you would like to collect your order from.
Click & Collect is available at all rebel stores, however stock is subject to availability.
Within 24 hours of placing your order, you will receive notification via email and/or SMS advising that your order is ready for collection.
Simply visit your nominated store and head to the Click & Collect counter to collect your order.
Store trading hours vary by location, visit the Store Locator page for further information.
For more information on how to place your Click & Collect order, visit our Click & Collect page.