Frequently Asked Questions
Are stores still open?
Yes, all stores are currently still open though stores are currently trading on restricted trading hours. Click here to find your local store. Otherwise, you can shop online 24/7
Can I still do a Click & Collect?
Yes, All of our rebel stores offer a click & collect service. Selected stores now offer a contact free click & collect service service
Will I still receive my online order?
Yes, Home Delivery is available and changes are being made to make the delivery experience safer for our customers.
Express delivery is temporarily unavailable.
How can I track my order?
You can track your order by clicking here
Do I have to sign for my parcel?
We are temporarily changing our delivery process to ensure we continue to offer an essential service whilst keeping our communities safe and connected.
Delivery of Signature Required Product
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient's name (to record proof for delivery) and leave the parcel on the doorstep.
The person receiving the parcel will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.
How can I return my item?
We want you to be totally satisfied with our products and service and there may be times when you will need to return a product purchased from us. Items purchased online can be returned for a refund, details of how to complete your return can be found on our Returns page.
We are unable to offer exchanges on items returned via mail to our online store. If an exchange is required, please visit your nearest rebel store. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.