Rebel Active

rebel Active is the loyalty program we offer to reward you when you purchase products from rebel. These Terms & Conditions set out the conditions on which we offer rebel Active and they apply to each rebel Active member (or you) in Australia. If you join rebel Active, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.

When we refer to rebel (or we), we mean Rebel Sport Limited ACN 003 283 823.

These Terms & Conditions are governed by the laws in force in Queensland.

1. Becoming a rebel Active member
1.1 You can apply to be a rebel Active member if you are an individual and at least 18 years old. Corporations, businesses and employees of rebel are not eligible to be members.
1.2 To be a member you must provide us with a unique email address and unique mobile number. You must tell us as soon as possible if these details change. rebel is not responsible for any loss of rebel Active loyalty benefits arising from you not notifying us of any change in your email address or mobile number.
1.3 We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.
1.4 We have the right to refuse you membership for any reason.

2. Benefits of joining rebel Active
2.1 As a member you get access to various benefits including:

Benefit	Description
E-Receipts stored on your account & Receipt Free Warranties	When you provide your registered account details, we will keep a record of those purchases for a minimum of five years on your account. This means that: you will be able to easily access your E-Receipts; and we will be able to honour applicable warranties, without a physical receipt for up to five years from purchase.
Member pricing	You will have access to discounted pricing on relevant products.
Points	You can earn points for amounts spent on eligible transactions and redeem these points for rewards. See 3 for more information on how you can earn and redeem points and our FAQs for information about how points are calculated.
Member Communications	You will receive exclusive communications including about discounts, promotions and other special offers. See 4 for more information on the communications rebel will send you.
Other rewards & benefits	You may also be eligible for other benefits from time to time like special discounts, gifts or experiences. From time to time, rebel may also offer other rewards, such as credit, as part of its promotional activities. See below for more details about credit. Separate promotional terms and conditions will apply to the use of credit, as advised at the time of the promotion, and may include specific criteria and expiry dates.

2.2 Credit. Credit is separate to points. The following terms apply to credit, along with any specific terms set out in the promotional terms and conditions which are applicable to credit:
(a) Each credit will have an expiry date applied to it, after which the credit will be removed from your account balance. Expiry dates will be set out in your member account and/or shared via email. The removed credit is not able to be used during rebel transactions.
(b) Multiple credits, each with unique expiry dates, can be applied to your rebel account. The full credit of your rebel account is the sum of all current (non-expired) credits.
(c) You can review your credit balance at any time by simply logging into your rebel account on the rebel website or asking a rebel team member in-store.
(d) Credit is not redeemable for cash or able to be exchanged for points. Credit cannot be used to purchase gift cards, purchase charitable products or make layby payments.
(e) The rebel Returns Policy will apply in relation to the return of products purchased using credit.
(f) Products can be purchased completely by just using credit (if you have sufficient credit balance in your account), however should you wish to return (in accordance with the rebel Returns Policy) any product purchased wholly via the redemption of credit, then you will simply have the credit refunded into your account. No cash will be refunded by rebel.
(g) If a product is being returned after a purchase which was paid for by a combination of cash and credit, then you will receive the refund in the same combination and proportion. For example, if you bought a pair of shoes using AUD$25 cash and a $25 credit, the refund would be issued as AUD$25 cash and a $25 credit back into your account.
2.3 All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email

3. How do points work?
3.1 You can earn points for actual dollars spent on eligible transactions. Eligible transactions are instore and online purchases of merchandise sold by rebel, but do not include purchases of gift cards, services, donations, purchases via direct debit and other transactions we advise are ineligible for earning points in our FAQs. You will not earn points for purchases made using points, credits or other promotional rewards, or for amounts spent on shipping costs or fees.
3.2 For purchases made in store, you can earn points by providing your digital membership card or the mobile number associated with your registered account at the checkout. For purchases made online, you can earn points by logging into your registered account before placing an order. We may also allocate points to you if you checkout as a ‘guest' using details which match your registered account with us (i.e. your registered email address). In this case, we may link the eligible transaction with your registered account.
3.3 Our FAQs contain all the detail you need to know about what points are worth, and how many points you earn for dollars spent.
3.4 At its sole discretion, and on notice to you, rebel may update your points balance with additional points as a result of incentives and/or promotional activities.
3.5 Unless there is a system error or other interruption, we aim to allocate your earned points to your points balance:
(a) for in-store purchases: within 72 hours of the transaction; and
(b) for online purchases: within 72 hours of rebel confirming in writing that all products in an online order have been shipped.
3.6 If you receive a refund for any part of an eligible transaction, we may reverse credits and/or points that have been used by, or allocated to, you in relation to a refunded product.
3.7 Points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent.
3.8 After we allocate points to your points balance, you can redeem points
(a) as a discount off your next purchase at rebel (although you can't use points to purchase gift cards or special orders, on laybuys or for donations); or
(b) for another reward or benefit that we notify you of from time to time.
3.9 Points expire if you do not redeem them by 10am (AEST) on the expiry date shown in the My Rewards section of your account (which is approximately 6 months after the date we allocate them to your points balance). We will notify you at the email address and/or mobile number linked to your rebel Active loyalty account between approximately 30 days and 7 days before your points are due to expire.
3.10 Points are not transferrable and cannot be shared with anyone else.
3.11 We may deduct from your points balance any points:
(a) credited to your account balance as a result of an error;
(b) relating to a transaction that has been cancelled, reversed or refunded; or
(c) relating to any suspected fraudulent activity.
We will notify you of any such deductions.
3.12 You can check your points balance at any time by following the instructions in our FAQs.

4. How do Member Communications work?
4.1 Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
4.2 You agree that you can opt out of receiving different types of Member Communications by following the instructions below:

Type of Member Communication	How to unsubscribe
Marketing emails	Clicking the unsubscribe link in the footer of those emails
Customer experience survey emails	Clicking the unsubscribe link in the footer of those emails
Product review emails	Clicking the unsubscribe link in the footer of those emails
SMS	Text “STOP” as per the instructions in an SMS communication we send to you
Push Notifications	Opt out via your device’s wallet settings.

4.3 You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey and feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications. In addition, where you have agreed to receive push notifications from us, you agree that such notifications may not include a functional unsubscribe mechanism. However, you can opt out at any time by following the instructions in clause 4.2.
4.4 You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming points have been allocated to your balance, advising you that you have points expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to rebel's terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
4.5 We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.

5. Terminating your rebel Active membership or the rebel Active program
5.1 You can terminate your membership at any time by following the instructions in our FAQs.
5.2 We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
5.3 We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.
5.4 We can also terminate the rebel Active program at any time.
5.5 Although we try to give you reasonable notice if we intend to terminate your membership or the rebel Active program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).
5.6 After your membership or the rebel Active program is terminated:
(a) you will be unable to access any of the rebel Active program benefits;
(b) your points balance will be erased; and
(c) we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.

6. Suspending your membership or the rebel Active program
6.1 Sometimes we may have to suspend your membership, parts or all of the rebel Active program.
6.2 Although we try to give you reasonable notice if we intend to suspend your membership or the rebel Active program, sometimes this may not be possible (e.g. if we encounter an unexpected tech interruption).
6.3 If we suspend your membership (for example, because we notice suspicious behaviour with your membership card or on your account), you will be unable to access any benefits or features of the rebel Active program during this period. If we suspend part or all of the rebel Active program (for example, because we are conducting security maintenance, or experiencing supply issues) you will be unable to access any or all parts of the rebel Active program that have been suspended during this period. After the suspension period, you will be able to access your membership in the same manner as before the suspension.

7. Will these Terms and Conditions change?
7.1 We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
7.2 The latest version of these Terms and Conditions will always be available on the rebel website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
7.3 If you don't agree with the change, you can terminate your membership by following the instructions in our FAQs.You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.

8. Disputes and liability
If you have any concerns or complaints about the rebel Active program (e.g. if you think your points balance is incorrect), you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.

9. General
9.1 Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.

rebel Active is rebel's membership program which gives rebel Active members access to these exclusive rewards and benefits:

• rebel Active Points- receive rebel Active points for eligible purchases. These points will expire six months after the date that have been allocated to you.
• Bonus points & credit offers.
• Receipt Free Warranty- Proof of purchase is stored on your rebel Active account and can be used for warranties or returns.
• Member Pricing- Get access to discounted pricing on a range of products available to rebel Active members only.
• Email & SMS Updates- Receive email and/or SMS notifications of catalogues, upcoming sales as well as exclusive offers, member competitions and new product information.
• Member Competitions- Exclusive competitions that are open to Club members.
• VIP experiences- Out most loyal customers enjoy priority access to unmissable sporting events

All Australian rebel stores participate in the program, including our online store rebelsport.com.

All Australian rebel stores participate in the program, including our online store rebelsport.com.

No. It's free to join and participate in the rebel Active program.

No. We do not allow joint accounts, and you cannot share your membership with other individuals (including your family or members of your household).

You can join in store at the register, or online.

You can still join rebel Active in store. However, you will be unable to activate your membership online and monitor any points or credit you may have received. We will be unable to contact you via email to let you know you have received points or credit or notify you of upcoming promotions or member specials.

First check that you have entered the correct email address, you can opt to resend the code and will be prompted to enter your email address again. We also recommend clearing your browser history and cookies first.

While you don't need a membership card to earn points, you'll receive a digital membership card in your welcome email.

We no longer produce and send out physical membership cards.

You can also add a digital card to your digital wallet. See our Digital Wallet FAQs here.

To shop online, ensure you are logged in to your rebel Active account when you are placing your order.

To shop in store, provide the team member serving you with your mobile number or email address that is connected to your rebel Active account. They can also scan your digital membership card.

If the message says your email is already in use:

An account already exists with this email address. Please follow the 'forgot password' URL to retrieve your password.

If the link in the email is not working:

You may have security enabled via your email software. Please review this, or contact our Customer Care Centre here.

Member offers that are available to all members will be marked with "member" in store and online at rebelsport.com. They also appear online at rebelsport.com.au/sale/member-offers. We may also notify you of these offers via email and/or SMS.

Our exclusive member offers (e.g. points boost offers) are only accessible to members we can email. Therefore, you must be opted in with a valid email address to receive them. You can also access them by logging in at rebelsport.com.au/account/login. You can check your opt-in status and contact details by logging into your profile settings at rebelsport.com/account/profile

When purchasing as a member, points can be earned on merchandise sold by rebel but excludes purchases of gift cards, services, donations, or purchases via direct debit.

You will not earn points for purchases made using points, credits or other promotional rewards, or on shipping cost and fees.

You will earn 1 loyalty point per AUD $1 spent at a rebel store or online at rebelsport.com on all eligible purchases.

Every loyalty point is worth AUD 5c towards eligible purchases at a rebel store or online at rebelsport.com. For example, every 100 loyalty points is worth AUD $5.

Credit is a dollar amount that may be allocated to your rebel Active membership and is available to use at all rebel stores including our online store rebelsport.com.

We may offer you credit as part of promotional offers or campaigns. Separate terms and conditions will apply to each promotional offer or campaign and will set out any restrictions relating to your credit, including the expiry date of the credit.

For in store purchases, we aim to allocate your points or credit within 72 hours after you shop however, it may take us up to one month to allocate the points or credit to your account.

For online purchases (including click and collect), we aim to allocate your points or credit within 72 hours of your entire order being shipped or collected in-store however, it may take us up to one month to allocate the points or credit to your account. For example, if you ordered two items but only one item has been shipped, your points or credit will not be allocated until at least 72 hours after the second item has been shipped.

If you have provided us with your email address, you will receive an email every time you receive points or credit. If you are an existing rebel Active member and you have provided us with your mobile number only, you may receive an SMS if you receive points or credit. If you are an existing rebel Active member and haven't provided us with your email address or mobile number and would like to receive points or credit notifications, please contact our Customer Care Centre

You can view your points and credit balance and purchase history at any time by logging into your rebel Active account here. You can also ask a rebel team member in store to look up your points or credit balance.

If you are having trouble logging into your rebel Active account please click here to go to the password reset page and follow the prompts to login to your account. If you're still unable to access your rebel Active account after trying this link, please contact our Customer Care Centre.

To redeem your points or credit online, log in to your rebel Active account. If you have points or credit available, they will show in the top bar when you login. It will also be available to add as a payment method during checkout on the Payment page. You must select 'apply rewards' to use any available points or credit as part of payment towards your order.

To redeem in store, provide the rebel team member with the mobile number, email address or digital membership card linked to your rebel Active membership account. Let them know you wish to redeem any available points and credit.

Your points or credit will remain unused on your rebel Active account until they expire or are otherwise redeemed or deducted.

You can redeem your points or credit as a discount on your next eligible purchase at rebel. Points or credit can be redeemed on shipping cost and fees. Points or credit cannot be redeemed on purchases of gift cards or, special orders, on laybuys or for donations.

Yes. You can redeem both points and credit in the same eligible purchase.

No. You can redeem your points at any balance - there is no minimum threshold. For example, you can redeem 51 points or 1,000 points on your next eligible transaction.

The same rule applies to credit.

No. Providing it's an eligible purchase, you can redeem your points on any purchase amount. For example, you can redeem 50 points (worth AUD $2.50) on a purchase valued at AUD $2.50.

The same rule applies to credit.

No. While you can choose whether or not to redeem, if you choose to redeem, you cannot choose how much of your available balance to redeem.

If your points or credit balance exceeds the cost of your purchase, the remaining balance will be available on your rebel Active account until it expires or is otherwise redeemed. For example, if you have 900 points (worth AUD $45) and redeem on a purchase of AUD $40, then AUD $5 would remain on your account until it expires or is redeemed.

You can check on your points balance at any time by:

• Going online to rebelsport.com/rebel-active and logging in to your rebel Active account
• Asking our staff in store
• Contacting our Customer Care Centre at rebelsport.com/contactus

We may deduct from your points or credit balance any points or credits which are allocated to your rebel Active account in error, which relate to a transaction or a product that has been cancelled, reversed, refunded or exchanged or which relate to suspected fraudulent activity.

We will notify you of any such deductions.

If you disagree with the deduction of any credit from your rebel Active account, contact our Customer Care Centre here.

Yes. Your points will expire at 10am (AEST) on the date shown in the My Rewards section of your account (which is approximately 6 months after the date we allocate them to your points balance). We will send you a reminder via email and/or SMS before your points are due to expire. Separate terms and conditions will apply to each credit allocated to your account and will set out the expiry of your credit.

You can view expiries in the My Rewards section of your account by logging in at rebelsport.com/rebel-active

If you are seeking to apply a promo code to your order, you will need to enter it at checkout on the Payment page, then select 'apply' to get the discount.

If the promo code is only available to members, you will need to be logged in to your rebel Active account before applying.

Yes, in some circumstances. You can opt-out of certain member communications by following the instructions set out in the rebel Active Terms and Conditions.

Yes. You can terminate your membership at any time by either:

• Calling our Customer Care Centre (1300 654 502)
• Emailing us at customercarecentre@rebelsport.com.au
• Contacting our Customer Care Centre at rebelsport.com/contactus

You will be required to provide identification details to cancel your rebel Active membership.

If you are not happy with your rebel Active membership, please let us know here. We value your feedback and would like to try and fix any issues you may be experiencing.

We may terminate your rebel Active membership if you are inactive for five or more years (e.g. if you have not logged into our account, made a purchase or return, or interacted with our emails in more than five years).

No. You will be required to provide identification details to cancel your rebel Active membership.

We have set out some further important information about the rebel Active loyalty program in our rebel Active Terms and Conditions. You can also find further information about how we handle your personal information in our Privacy Policy. We encourage you to read each of these before engaging in the program.

You can also contact us by:

• Calling our Customer Care Centre (1300 654 502) between 7:00am and 5:00pm (AEDT) on weekdays or between 8:00am and 4:00pm (AEDT) on weekends.
• Emailing us at customercarecentre@rebelsport.com.au
• Contacting our Customer Care Centre at rebelsport.com/contactus

From time to time, rebel may also offer additional rewards, in the form of bonus points such as '2x points' or bonus credit such as 'Spend $100 get $20 credit', as part of its promotional activities. Separate promotional terms and conditions will apply to the use of a bonus offer. You can review all available bonus offers by logging in to your rebel Active account at rebelsport.com/rebel-active. Remember, you must activate your bonus offer before you shop in store or online!

Sign into your rebel Active account at rebelsport.com/rebel-active to see what bonus offer is available to you. You can click to activate as many bonus offers as you like. If you have chosen to receive email and SMS promotions, you may also receive and activate your bonus offer through email or SMS by following the simple prompts. Remember, you must activate your bonus offer before you shop in store or online!

We ask members to activate their bonus offers to help us understand which bonus offers appeal to our members.

Not all members receive the same bonus offer. We are constantly trialling new bonus offers and will do our best to offer you relevant bonus offers.

You can review any available bonus offers on your My Account page at rebelsport.com/account.

For in store purchases, we aim to allocate your bonus points or credit within 72 hours after you shop in store or online however, it may take us up to one month to allocate the bonus points or credit to your account.

For online purchases, we aim to allocate your bonus points or credit within 72 hours of your entire order being shipped however, it may take us up to one month to allocate the bonus points or credit to your account. For example, if you ordered two items but only one item has been shipped, your bonus points or credit will not be allocated until at least 72 hours after the second item has been shipped.

If you activated a bonus offer in your My Account before shopping and didn't receive your bonus points or credit, contact our Customer Care Centre by:

• calling our Customer Care Centre 1300 654 502 between 7:00am and 5:00pm (AEST) on weekdays or between 8:00am and 4:00pm (AEST) on weekends.
• emailing us at customercarecentre@rebelsport.com.au
• contacting our Customer Care Centre at rebelsport.com/contactus

In all Australian rebel stores, including our online store rebelsport.com.

A digital version of your loyalty card that you can add to your Apple Wallet (iPhone) or Google Wallet (Android) devic

To give you a faster, easier and more secure way to view your rewards balance, access and scan your loyalty card while shopping. You may also receive updates and promotional messages through the wallet pass. These may include special offers, rewards or location-based reminders when near a participating store. You can turn off notifications in the device settings.

All existing and new loyalty members with a valid email address can add their card to a digital wallet.

You can either;

A) Tap the “View card” then “Add to Wallet” button in the Member my account section on the website and follow the instructions to add to wallet.

B) Tap the “Add to Wallet” button in the welcome email you received, follow the instructions to add to wallet. (Shortly after launch the add to wallet buttons will be available at the bottom of all promotional emails so keep an eye out on those).

No. This is app-free - your card should get added to your phone’s built-in wallet.

Open the wallet on their phone, tap the loyalty card, and scan the barcode at checkout - just like the physical card.

Not required. The digital card displays their membership number which is associated with any purchases automatically when your logged in as a member online.

You’ll just need to re-add the card via the website my account or any email from us that includes the add to wallet buttons.

Rewards balance may take 24 hours to update in the digital wallet including redemptions and earns. Check your online account for full details of your reward amounts and expiry dates. Troubleshooting

• Ensure you are using iOS 6+ or Android 4.0+.

• Ensure you have the wallet APP installed/enabled on your device.

• If on Android ensure Google wallet is the default wallet, this is done via the Settings > Apps > Default apps > Wallet app should be set to Google Wallet. This may vary by device.

• Ensure you are clicking the add to wallet buttons and following the steps to add to wallet, these buttons are found in my account or emails that include add to wallet buttons.

Login to your account online from your mobile device and add to wallet instead.

Yes, it’s secure. The card only contains your membership details such as your name, card number and rewards balance and we only share this data with authorised third-party provider systems when required. We do not store or share payment information.

Like a physical card, if someone has access to the phone and the card isn’t locked, they can scan it. We encourage Member to lock their phones and enable wallet security features if available.

Yes. You may receive location-based or personalised offers via push notifications through Apple or Google Wallet - especially when near a store.

For Apple Wallet (iPhone):

1. Open the Wallet app

2. Tap on the loyalty card

3. Tap the “…” (More) button

4. Scroll down and toggle off:

o “Suggest on Lock Screen”

o “Allow Notifications”

For Google Wallet (Android):

1. Open the Google Wallet app

2. Tap the loyalty card

3. Tap the 3 dots or “More”

4. Select “Notification Settings”

5. Toggle off offers, updates, or location-based notifications as preferred.

Note: These instructions may differ by device, if the above do not work please check with your devices websites to troubleshoot “how to turn off wallet notifications”.