No. It's free to join and participate in the rebel Active program.

No. We do not allow joint accounts, and you cannot share your membership with other individuals (including your family or members of your household).

When purchasing as a member, points can be earned on merchandise sold by rebel but excludes purchases of gift cards, services, donations, or purchases via direct debit.

You will not earn points for purchases made using points, credits or other promotional rewards, or on shipping cost and fees.

You will earn 1 loyalty point per AUD $1 spent at a rebel store or online at rebelsport.com on all eligible purchases.

Every loyalty point is worth AUD 5c towards eligible purchases at a rebel store or online at rebelsport.com. For example, every 100 loyalty points is worth AUD $5.

For in store purchases, we aim to allocate your points or credit within 72 hours after you shop however, it may take us up to one month to allocate the points or credit to your account.

For online purchases (including click and collect), we aim to allocate your points or credit within 72 hours of your entire order being shipped or collected in-store however, it may take us up to one month to allocate the points or credit to your account. For example, if you ordered two items but only one item has been shipped, your points or credit will not be allocated until at least 72 hours after the second item has been shipped.

To redeem your points or credit online, log in to your rebel Active account. If you have points or credit available, they will show in the top bar when you login. It will also be available to add as a payment method during checkout on the Payment page. You must select 'apply rewards' to use any available points or credit as part of payment towards your order.

To redeem in store, provide the rebel team member with the mobile number, email address or digital membership card linked to your rebel Active membership account. Let them know you wish to redeem any available points and credit.

No. You can redeem your points at any balance - there is no minimum threshold. For example, you can redeem 51 points or 1,000 points on your next eligible transaction.

The same rule applies to credit.

We may deduct from your points or credit balance any points or credits which are allocated to your rebel Active account in error, which relate to a transaction or a product that has been cancelled, reversed, refunded or exchanged or which relate to suspected fraudulent activity.

We will notify you of any such deductions.

If you disagree with the deduction of any credit from your rebel Active account, contact our Customer Care Centre here.

Yes. Your points will expire at 10am (AEST) on the date shown in the My Rewards section of your account (which is approximately 6 months after the date we allocate them to your points balance). We will send you a reminder via email and/or SMS before your points are due to expire. Separate terms and conditions will apply to each credit allocated to your account and will set out the expiry of your credit.

You can view expiries in the My Rewards section of your account by logging in at rebelsport.com/rebel-active

Yes, in some circumstances. You can opt-out of certain member communications by following the instructions set out in the rebel Active Terms and Conditions.

From time to time, rebel may also offer additional rewards, in the form of bonus points such as '2x points' or bonus credit such as 'Spend $100 get $20 credit', as part of its promotional activities. Separate promotional terms and conditions will apply to the use of a bonus offer. You can review all available bonus offers by logging in to your rebel Active account at rebelsport.com/rebel-active. Remember, you must activate your bonus offer before you shop in store or online!

For in store purchases, we aim to allocate your bonus points or credit within 72 hours after you shop in store or online however, it may take us up to one month to allocate the bonus points or credit to your account.

For online purchases, we aim to allocate your bonus points or credit within 72 hours of your entire order being shipped however, it may take us up to one month to allocate the bonus points or credit to your account. For example, if you ordered two items but only one item has been shipped, your bonus points or credit will not be allocated until at least 72 hours after the second item has been shipped.

If you activated a bonus offer in your My Account before shopping and didn't receive your bonus points or credit, contact our Customer Care Centre by:

• calling our Customer Care Centre 1300 654 502 between 7:00am and 5:00pm (AEST) on weekdays or between 8:00am and 4:00pm (AEST) on weekends.
• emailing us at customercarecentre@rebelsport.com.au
• contacting our Customer Care Centre at rebelsport.com/contactus

A digital version of your loyalty card that you can add to your Apple Wallet (iPhone) or Google Wallet (Android) devic

To give you a faster, easier and more secure way to view your rewards balance, access and scan your loyalty card while shopping. You may also receive updates and promotional messages through the wallet pass. These may include special offers, rewards or location-based reminders when near a participating store. You can turn off notifications in the device settings.

All existing and new loyalty members with a valid email address can add their card to a digital wallet.

You can either;

A) Tap the “View card” then “Add to Wallet” button in the Member my account section on the website and follow the instructions to add to wallet.

B) Tap the “Add to Wallet” button in the welcome email you received, follow the instructions to add to wallet. (Shortly after launch the add to wallet buttons will be available at the bottom of all promotional emails so keep an eye out on those).

No. This is app-free - your card should get added to your phone’s built-in wallet.

Open the wallet on their phone, tap the loyalty card, and scan the barcode at checkout - just like the physical card.

Not required. The digital card displays their membership number which is associated with any purchases automatically when your logged in as a member online.

You’ll just need to re-add the card via the website my account or any email from us that includes the add to wallet buttons.

Rewards balance may take 24 hours to update in the digital wallet including redemptions and earns. Check your online account for full details of your reward amounts and expiry dates. Troubleshooting

• Ensure you are using iOS 6+ or Android 4.0+.

• Ensure you have the wallet APP installed/enabled on your device.

• If on Android ensure Google wallet is the default wallet, this is done via the Settings > Apps > Default apps > Wallet app should be set to Google Wallet. This may vary by device.

• Ensure you are clicking the add to wallet buttons and following the steps to add to wallet, these buttons are found in my account or emails that include add to wallet buttons.

Login to your account online from your mobile device and add to wallet instead.

Yes, it’s secure. The card only contains your membership details such as your name, card number and rewards balance and we only share this data with authorised third-party provider systems when required. We do not store or share payment information.

Like a physical card, if someone has access to the phone and the card isn’t locked, they can scan it. We encourage Member to lock their phones and enable wallet security features if available.

Yes. You may receive location-based or personalised offers via push notifications through Apple or Google Wallet - especially when near a store.

For Apple Wallet (iPhone):

1. Open the Wallet app

2. Tap on the loyalty card

3. Tap the “…” (More) button

4. Scroll down and toggle off:

o “Suggest on Lock Screen”

o “Allow Notifications”

For Google Wallet (Android):

1. Open the Google Wallet app

2. Tap the loyalty card

3. Tap the 3 dots or “More”

4. Select “Notification Settings”

5. Toggle off offers, updates, or location-based notifications as preferred.

Note: These instructions may differ by device, if the above do not work please check with your devices websites to troubleshoot “how to turn off wallet notifications”.