FREE RETURNS*
AUSTRALIA WIDE - PARCELS UNDER 5KG

Returns Policy

We want you to be totally satisfied with our products and service and there may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

Online Purchases - Exchanges

rebel is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest rebel store. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

For information on your closest rebel store, please use our store locator

Free Returns for Online Orders via ParcelPoint or Australia Post under 5kg

rebel has teamed up with ParcelPoint and Australia Post to offer you free returns for parcels under 5kg at over 6600 locations throughout Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.

ParcelPoint allows you to return your online order at over 1200 convenient locations with extended trading hours throughout Australia within the ParcelPoint network.

Alternatively, you can lodge your return at one of 4400 Australia Post Outlets throughout Australia via Australia Post eParcel.

It's never been easier to make a return.

Both return methods are free of charge, for parcels under 5kg and include tracking.


To return your order, under 5kg by ParcelPoint or Australia Post, simply:

  1. visit parcelpoint.com.au/rebelsport to start the process;
  2. select either the ParcelPoint Free Returns or Post Office Free Returns tab for your method of return;
  3. complete the form, please ensure you include the 10 digit order id. Example: 0000312345;
  4. pack the items to be returned;
  5. print out the shipping label and attach; and
  6. drop off your parcel to any ParcelPoint location (if ParcelPoint selected), or to your nearest post office (if Australia Post selected).

Note: You must submit your parcel via the method selected. You CANNOT submit ParcelPoint returns to Australia Post or vice versa.

Book a return


Parcel Point

ParcelPoint returns

Free returns for online order parcels under 5kg

  1. Go to www.parcelpoint.com.au/rebelsport to start your return.
  2. Select the ParcelPoint Free Returns tab. You will need your original online order ID to book your return. Make sure you use the complete 10 digit order ID (starts with 00003). Example 0000312345. You can find this number on your order or shipping confirmation email or on your invoice.
  3. Download and print your shipping label. Apply to your package once you have securely packed your items.
  4. Drop off your parcel to any store offering ParcelPoint Returns. Select from hundreds of local stores such as pharmacies, convenience stores and newsagencies to drop off your parcel. The ParcelPoint locations are open weekends and after hours for your convenience.

ParcelPoint Tracking

  • Go to http://parcelpoint.com.au/track and use the 'ParcelPoint ID' to track your return. You find your ParcelPoint ID on your ParcelPoint returns slip.
    Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.
Australia Post

Australia Post returns

Free returns for online order parcels under 5kg

  1. Go to www.parcelpoint.com.au/rebelsport to start your return.
  2. Select the Post Office Free Returns tab to start your return. You will need your original online order ID to book in your return. Make sure you use the complete 10 digit order ID (starts with 00003). Example 0000312345. You can find this number on your order or shipping confirmation email or on your invoice.
  3. Download and print your shipping label. Apply to your package once you have securely packed your items.
  4. Drop off your parcel at your nearest Australia Post office.

Australia Post Tracking

  • Go to http://auspost.com.au/track and use the 'Article Number' to track your return. You find the 'Article Number' on your receipt.
    Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.

Returns Over 5kg or 120 Cubic Centimetres - Charges may apply

Please contact our Customer Service team on 1300 654 502 and speak with a consultant. They will arrange the return for you. Please note that you will need your original 10 digit order ID (starts with 00003). Example 0000312345. You can find this number on your order or shipping confirmation email or on your invoice.

Returns to rebel stores

Any in-store purchases can be returned to any rebel store front desk.

If your purchase was made online using PayPal, or AfterPay, a refund or exchange cannot be processed in-store. This will need to be processed by our online customer support team.

For all other online payment methods, you may exchange or return items purchased at any rebel store front desk.

Refunds will be processed via the original payment method.

You are entitled to a replacement, credit or refund where products have a major failure, such as:

  • when it is faulty;
  • wrongly described; or
  • different from a sample shown to you.

We are not required to replace your product if you simply change your mind.

However, if you are not happy with your product, our Store Managers may, at their discretion, decide to exchange or provide you with a gift card, providing the product is returned to us in its original new condition with proof of purchase. Please talk to us if you are unsatisfied with a product or the service you have received from us.

Online Purchases

Products purchased online can either be returned to any rebel store (front desk) or online using ParcelPoint or Australia Post (for parcels under 5kg) or by calling Customer Service (for parcels in excess of 5kg).

In Store Purchases

Products purchased in store at rebel must be returned to the front desk in store and cannot be returned online. Take your product to the front desk of your nearest rebel store. This includes products that carry a manufacturer’s warranty. Note that our clearance stores may not carry all product lines of a normal store, which can make exchange difficult.

Online Purchases

To complete your return online, you will need to provide the following details:

  • online order ID;
  • the name of the person shown on the order confirmation that placed the order;
  • an email address where we can send updates on the progress of the return;
  • an Australian mobile phone number, again so we can send updates on the progress of the return; and or
  • the address where the goods can be collected for bulky returns (parcels over 5kg).

All these details will need to be provided:

  • on the ParcelPoint web site when completing your return request for parcels under 5kg;
  • to the Customer Service team for bulky returns (parcels over 5kg).

In Store Purchases

To complete your return in store, we prefer that you:

  • show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history);
  • return the product in the same condition as it was purchased (including manuals, accessories, tags attached and or original packaging); and
  • provide us with any extra information we may need to process your return.

With a receipt

For a repair we will ask for your name, telephone number, address details and signature in addition to your receipt. This helps us follow up with manufacturers on your behalf and to take other steps to improve our service to you.

To reduce the risk of fraud and to keep our prices low for all our customers, all purchases made on a debit/credit card to be credited back to the original card used, so please have your card with you.

Without a receipt

If you don’t have a receipt, we ask for and prefer to sight and record a photo identification showing your name, address and signature. This information will be kept secure. You can help us determine proof of purchase by providing a Bank Statement or similar. This can help us establish and confirm the price you are likely to have paid for the goods and allow us to process your return.

If you cannot provide satisfactory proof of purchase, rebel may, at its discretion, provide you with an exchange or a Gift Card to the current value of the item, or the value that applied at the time of sale (if that can be substantiated).

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Store Managers can assist you with further information about the warranty period for the product you return.

Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any parcel under 5kg in weight, parcels in excess of 5kg will need to be assessed by our Customer Service team.

We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment, such as:

  • cricket bats, tennis racquets and similar items;
  • heart rate monitors and other electrical or technological products;
  • clothing, compression garments, some footwear; or
  • bulky goods such as treadmills, exercise bikes, home gyms.

Liaising with the manufacturer

For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent. Our store team members can provide you with the relevant manufacturer contact details.

Products assessed as having a minor fault will be repaired by the manufacturer and returned to you within a reasonable time. We will offer a refund or replacement if the product is assessed as having a major failure.

Online Returns

  • You will need to book in a separate return for each online order number. This means you need to generate one return label for each order.
  • We only accept returns within our Returns Policy.
  • We are unable to refund the initial shipping cost of your order.
  • Apparel items must be unworn and in their original condition with tags still attached. All other items should be returned complete in their original packaging.
  • All return packages must be shipped using the labels generated from the ParcelPoint portal.
  • ParcelPoint and Australia Post accept parcels up to around the size limit of airline carry-on luggage.
  • Maximum size is 120cm cubic dimensions (adding together the length, width and height). Maximum weight is 5kg.
  • Make sure you follow the packaging instructions as explained above.

In Person

You may return online purchases to your nearest rebel store. Please take the Tax Invoice and your Online Order Confirmation that you received via email. Click Here to access our store locator for all store locations.

Parcels under 5kg - ParcelPoint or Australia Post

You can initiate a free return for online order parcels under 5kg by clicking here.

Parcels over 5kg - Courier Pickup

For parcels over 5kg that were ordered online, please contact the Customer Service team to arrange a courier pickup:

    Email: help@rebelsport.com.au
    Phone: 1300 001 229 between 9.00am and 5.00pm AEST, Monday to Friday.

In Store Returns

  • When returning products in store you will normally be refunded immediately to your credit card.
  • We only accept returns within our Returns Policy.
  • Apparel items must be unworn and in their original condition with tags still attached.
  • All other items should be returned complete in their original packaging.
  • Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

The repair of certain electrical or computing goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Bulky products: For safety reasons, please contact your nearest local rebel store before returning any bulky products. We may be able to organise a supplier’s technician to inspect the products at your site. This may include:

  • treadmills;
  • exercise bikes; and or
  • home gyms.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by rebel to your payment services provider (for example your credit card supplier).

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

In some cases a refund, replacement or repair may not be offered if you:

  • substantially modify the product;
  • misuse the product contrary to user instructions or packaging labels; or
  • simply change your mind.

Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:

  • tailor made customer orders;
  • underwear (thermals and swimwear) and socks; and
  • gift-cards, vouchers, credit vouchers.

At any time you can discuss our Returns Policy with your local rebel Store Manager or phone 1300 001 229 between 9.00am and 5.00pm AEST, Monday to Friday.

If you feel that your rights under the Australian Consumer Law or our Returns Policy are not being met, please forward your concerns in writing to:

    Compliance Officer
    rebel Sport Limited
    PO Box 344
    STRATHPINE QLD 4500

rebel will only collect, use or disclose personal information in accordance with the Privacy Act 1988. Our Privacy Policy is available at rebelsport.com.au/privacy.

Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you cannot find the answer to your question here, we recommend you to call our Customer Service Team and let the advisor know the details of your order and / or about your open question. Our online shop customer service team is available Monday through Friday from 8am to 5pm Our team will be happy to assist you.



Free Returns with Parcel Point and Australia Post - view terms & conditions.
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