JBL Tune 660 Noise Cancelling Headphones

Thanks for your feedback. We would like to work with you directly to address the issue with your personalized JBL Live 660NC. You should receive an email from one of our colleagues within 24-48 hours.

We appreciate your feedback. Our JBL Live 660NC has an adjustable headphone strap that will help to loosen the seal of the earcups.

We appreciate your feedback. Source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. It is possible that the output level of your source device or song causes the unit to reach maximum undistorted volume before actually reaching 100% on the volume control. So, if the issue only occurs when the volume is getting near to maximum, this would confirm that the issue is the result of an extremely loud source device or song recording. If you are using an EQ (Equalizer) in the app or source device, please try turning it off. If the sound no longer distorts with the EQ off, the EQ settings need to be adjusted to prevent distortion and eventual damage. You may also try to connect your JBL Live 660NC to your other devices or try these reset steps: make sure the Bluetooth is not switched on and is not paired to any device. Next, is turned on the headphone and long press the Volume + and the Volume -buttons together. If the LED indicator flashes faster, the headphones will be reset. Before attempting to pair with the headphone after the reset, make sure you have forgotten the device from the Bluetooth menu on your smart phone/tablet. If the issue persists, feel free to contact our customer support: https://support.jbl.com/us/en

Thanks for your feedback. The multi-point connection feature of our JBL Live 660NC allows you to connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone. We recommend using our JBL Headphones App to customize the settings and other features.

Thanks for your feedback, our JBL Live 660NC has a battery life up to 50 hours of battery life and 40 hours with ANC and Bluetooth On, if you're experiencing a low batter play time. Please try this experiment: Charge the battery to 100%, and then listen to music without any bass boosted and at a very low volume. If the battery lasts close to the published up-to-playtime (7 hours), the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. If it's loosing battery capacity we recommend contacting our customer support for further assistance.

Thanks for your feedback. Your JBL Live 660NC might be locked. While the unit is not plugged into a power source, do power cycle by pressing and holding the power button for 30 seconds to see if the unit will unlock. If this step did not work, please do a factory reset by pressing and holding both volume buttons for more than 5 seconds while the unit is On. If the issue persists, please contact our customer support.

Thanks for your feedback. Our JBL Tune 660NC comes with a one-year warranty that covers damages if the product breaks under normal use conditions.

We appreciate your feedback. Thank you for bringing this to our attention. There might be slight variations in manufacturing. We're looking into this to ensure our product descriptions are accurate. For further assistance, please contact us.

Thanks for your feedback. Our JBL Live 660NC comes with a one-year warranty that covers damages if the product breaks under normal use conditions. Please contact us for further assistance.

We appreciate your time in providing feedback on our JBL Tune 660NC. This is not the experience that we want you to have. Should you have any technical issues with our unit, please contact JBL Customer Support so we can assist you. We're here to help.

Thank you for your feedback. We understand that the fit of our JBL Tune 660NC didn't meet your expectations. This unit is an on-ear headphones that are designed to sit lightly on top of your ears rather than around or over them. If it's tight, you may adjust the headband of the headphones or you might want to check our over-ear models which fully enclose your ears with padded cups.