JBL Tune 660 Noise Cancelling Headphones

We understand the issue you're experiencing with your JBL Live 660NC Headphones. This is certainly not the performance we want our customers to have, and we appreciate you bringing it to our attention. This issue is often related to the "Auto-Play/Pause" feature. There is a simple fix you can try that usually resolves it: Please download the JBL Headphones App on your phone. Once your earbuds are connected, go into the Settings. Find and Turn off the "Auto-Play/Pause" feature. For further assistance, please contact us.

Thank you for bringing this to our attention. This is not the experience that we want you to have with our products. Your case is now being handled by our customer support team. Please check your inbox for an email from HCG Customer Support.

Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune 660NC. Please contact us so we can assist you further. 

Thank you for sharing your feedback! We appreciate you bringing this to our attention, and we’re committed to ensuring your satisfaction. We understand your experience with the print quality and the disruptive noise during activities. We take pride in delivering top-notch products, your concerns are important to us, and we want to make this right. To further assist you, please contact us.

Thanks for your feedback. We would like to work with you directly to address the issue with your personalized JBL Live 660NC. You should receive an email from one of our colleagues within 24-48 hours.

We appreciate your feedback. Our JBL Live 660NC has an adjustable headphone strap that will help to loosen the seal of the earcups.

We appreciate your feedback. Source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. It is possible that the output level of your source device or song causes the unit to reach maximum undistorted volume before actually reaching 100% on the volume control. So, if the issue only occurs when the volume is getting near to maximum, this would confirm that the issue is the result of an extremely loud source device or song recording. If you are using an EQ (Equalizer) in the app or source device, please try turning it off. If the sound no longer distorts with the EQ off, the EQ settings need to be adjusted to prevent distortion and eventual damage. You may also try to connect your JBL Live 660NC to your other devices or try these reset steps: make sure the Bluetooth is not switched on and is not paired to any device. Next, is turned on the headphone and long press the Volume + and the Volume -buttons together. If the LED indicator flashes faster, the headphones will be reset. Before attempting to pair with the headphone after the reset, make sure you have forgotten the device from the Bluetooth menu on your smart phone/tablet. If the issue persists, feel free to contact our customer support: https://support.jbl.com/us/en

Thanks for your feedback. The multi-point connection feature of our JBL Live 660NC allows you to connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone. We recommend using our JBL Headphones App to customize the settings and other features.

Thanks for your feedback, our JBL Live 660NC has a battery life up to 50 hours of battery life and 40 hours with ANC and Bluetooth On, if you're experiencing a low batter play time. Please try this experiment: Charge the battery to 100%, and then listen to music without any bass boosted and at a very low volume. If the battery lasts close to the published up-to-playtime (7 hours), the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. If it's loosing battery capacity we recommend contacting our customer support for further assistance.

Thanks for your feedback. Your JBL Live 660NC might be locked. While the unit is not plugged into a power source, do power cycle by pressing and holding the power button for 30 seconds to see if the unit will unlock. If this step did not work, please do a factory reset by pressing and holding both volume buttons for more than 5 seconds while the unit is On. If the issue persists, please contact our customer support.

Thanks for your feedback. Our JBL Tune 660NC comes with a one-year warranty that covers damages if the product breaks under normal use conditions.