Our commitment to the health and wellness of our customers, our community and our team is at the heart of everything we do; never more so than in these challenging times.
Helping to reduce the spread of the COVID-19 virus is everyone’s responsibility. As such, rebel has implemented a range of precautionary measures to help protect against its spread, these include:
NEW STORE HOURS
All rebel stores are still open, however, from Sunday 29 March new trading hours will take effect.
11am - 5pm | Monday - Sunday
From Sunday 29 March rebel will temporarily stop accepting cash payments, however, a range of alternative payment options are available for you to choose from. We apologise for the inconvenience and appreciate your understanding.
To protect yourself and our team please respect social distancing rules and consider others whilst instore.
SHOP ONLINE 24/7
If you prefer to shop online, you can do so 24/7.
We ask you to please be respectful and courteous to our team as they try their best to serve you through this difficult time,
we're all in this together.
Are rebel stores open?
Yes, all rebel stores are currently open and you can shop online 24/7.
Are there any changes to store trading hours?
Yes, all rebel stores are still open, however, from Sunday March 29th new trading hours will take effect.
Store trading hours have been changed to 11am - 5pm Monday - Sunday
What measures are you taking to keep customers and team members safe?
Our first priority is always the health of our team and our customers.
We are continuing to take a range of precautionary measures across our stores. We are also adhering to the advice and recommendations of the Australian Government, all State and Territory Governments, local health authorities and the World Health Organisation, and will continue to actively review and respond as necessary
Social Distancing instore - to protect yourself and our team, please respect social distancing rules and consider others whilst instore.
Cashless Payment - from Sunday March 29th, rebel will temporarily stop accepting cash payments, however, a range of alternative payment options are available for you to choose from.
Are Home Delivery and Click & Collect still available online?
Home Delivery is available and changes are being made to make the delivery experience safer for our customers.
Free Delivery on orders over $150, conditions apply
Express delivery is temporarily unavailable.
Will I have to sign for my delivery?
No, you will not be required to sign for your delivery.
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient's name (to record proof for delivery) and leave the parcel on the doorstep.
If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.
How can I track my order?
Online order tracking is available by clicking here